What you’re about to read isn’t stuff I read in some book or overheard some lawyers talking about in a coffee shop. These are just a few things I’ve picked up on this sometimes winding and bumpy road of owning my own business. Hope you enjoy these points and get something out of them!

Communication is the key

I’ve said this a million times on this site and IgniteLiving.com, but if you don’t communicate, you’re not gonna make it.

It doesn’t have to be artsy, poetic, business-like or even intelligent communication. It just has to be communication.

Your client doesn’t care if you use the words “empowering”, “networking” or “flux capacitor” in your email. He doesn’t care if your sentence structure is a little funky. He doesn’t care if you floss regularly or subscribe to any particular political stance.

He just wants you to exist and act like you’re actually there.

When someone writes you, write them back. When someone says they like your stuff, say thank you. When someone says it’s urgent, don’t go out for a long lunch before you answer. When someone calls, call them back.

It doesn’t matter if you don’t like the phone. I’m with you; I hate the phone. Ultra-hatred bordering on homicidal and/or suicidal psychosis probably. But it’s not about me. It’s about the client and the client wants a phone call. Seeing as how that client’s money will be paying my bills or buying me some groceries, I guess I ought to just shut up and get on with it, eh?

When you do communicate, have fun

If your business is anything like mine, you might have a LOT of clients. That’s not a boast; I’m just saying I don’t charge an arm and a leg for what I do, so have to make up for it in volume.

If I wrote every client the same email, over and over and over, I’d go insane. I try to keep it fresh and interesting and inject my personality into what I do. It makes it way more fun for me, and I’m sure clients enjoy my messages more than some generic bland form letter I could send. Plus, if you act like yourself, your client probably will too. You may even end up making some good friends along the way!

Pay attention

This is a tribute (or anti-tribute maybe) to the old used-car salesman mentality.

You go in looking for a car. You say, “I want one in blue.” The car salesman says, “We don’t have that, but look at this stunner in bright pink. Now that’s you!” And you think to yourself, “Is this guy a moron? I want a blue car and he is showing me one in bright pink? And it’s not even the same model!”

This happens all the time in business, especially via email. Client says, “I have a 50-page ebook I want designed.” Don’t write back and say, “How long is your ebook?” It makes you look stupid. It makes the client think you’re not really paying attention…which you weren’t. You can lose business this way.

It takes much less time to read an email all the way through and get it, than it does to read another email the client has to send because you weren’t on the ball. Wastes their time too.

Don’t take every client

I always run the danger of estranging clients when I speak of “Clients from Hell!” on this site, so please read this disclaimer first lest you think I’m pointing a finger at you:

Clients from Hell don’t care if they’re Clients from Hell. If you have the sensibility to even worry that you may be a Client from Hell, you’re not.

If you have to ask a client four or five times how long their book is, you might be steering into dangerous territory. If you ask the client, “Is it okay if I get this to you on Tuesday,” and they write back, “My favorite color is blue,” you might be in for some trouble.

You bring in what you put out

That probably sounds a bit enigmatic, so I’ll explain. If you want work to come IN, you have to put OUT communication. If you want a new client IN, you have to advertise OUT. If you want someone to know that you sell special wedding napkin rings with ducks on (business IN), you have to tell them (OUT).

Make some noise, tell everyone what you do, post to your blog, pick up that phone, spark up conversation even if you hate talking to people. Your reward will be new business. It never fails.

Take care of those who take care of you

When you find someone with whom you work well, boost that relationship and protect it as much as you can.

There are a few clients for whom I’ve done countless projects, one after the other. They make my business and life so much easier, having their repeat business. I have no illusions about that whatsoever, so I take good care of them. The more I help them the more they help me, and that is a fantastic way of things.

If you find yourself in a similar situation, do your best for them. Well, you should be doing your best anyway, but maybe you could do extra your best. Or something more logical perhaps.

Keep getting better at what you do

This is not only essential for keeping up with your competitors but also is a great trick for keeping interested in what you do.

Case in point, after designing about 8,384,859 ebook covers, I was feeling a bit stagnant and burnt out, and wanted to spend all my time watching Square Dancing DVDs.

So I started learning 3D programs, different Photoshop skills, studied up on classical typography and layouts, figured out what the Golden Mean was and how it could help me in my designs. All of a sudden I was interested again and started having better ideas and more of them.

So, long story short is don’t type-cast yourself. You’re not necessarily going to develop new skills and competencies just working your routine. In fact, just in interest of time and keeping the machine running, you may end up doing the same things over and over. They’ve worked before and they’re easy for you, so you just keep pulling that same trick out of the bag. That’s not necessarily a bad thing, but it’s also not the best route to personal development either.

Of course, this not ALL I’ve learned over the past year of working, but these main points will leave one in good shape if they’re remembered and practiced. Plus, I just don’t feel like writing any more.

Next week, we’ll be posting the next installment in our old series: 10 ways to make your website look better. You don’t want to miss that so subscribe now. Oh…and here are the first three posts in the series, case you missed them:

• 10 Ways to make your website look better
• 10 ways to make your website better, Part 1 – Effective eye trails
• How proper line height will improve the look and stickiness of your site

Let me tell you a story…

At the end of 2007 I gave away a free ebook to my customers over at IgniteLiving.com, another site of mine. At the time, the site was only a couple months old and had exactly 17 RSS subscribers.

My plan was to offer a great ebook that would attract some visitors and possibly some business. So, I wrote the book and designed the hell out of it. I gave it a slick cover, nice fonts and typography, a cool color scheme and made it available for free download.

When the post went live, a whole lot of nothing happened. Which is sort of what you’d expect of a site with 17 subscribers. But within a few days the ebook had been download dozens and dozens of times and my RSS subscriber count was going out the roof.

Even better, and far more important, were the comments and emails that started coming in. Relationships were blossoming all over the place, and before I knew it I’d made fast friends with quite a lot of people. And as will happen anywhere real relationships are born, a few of those connections were very valuable and are providing income to this very day.

All of that from one 30-page ebook that I published almost two years ago to a handful of people.

Of course, I designed it myself so it didn’t cost me a dime, but even if I’d paid $500 for it, it would have been well worth the price. (Oh, and don’t worry…$500 is NOT what I charge to design a 30-page book

Now, let’s ask the obvious question. Would all that profit have happened, would all those relationships have been made if my ebook had been some hideous beast? No way in the furthest reaches of the icy plains of Hell.

So, read this and remember it well:

Every single thing you produce right now, whether it’s an ebook or something else, free or not, IS a pre-launch to any future project you have.

The quality of what you do and produce right now is a barometer and compelling factor (good or bad) for anything you sell down the road.

So, yes, be productive and be proactive. Get your stuff out there, but make it good, because people DO judge books by their covers.

And if you need help making it good, contact me and I’ll certainly help you out. You will probably get famous and end up on TV.

ThreeGears.com recently hired me to create some napkin sketch style artwork for his sales/support process.

The Sketches

The sketches were created first with good ol’ pencil and paper and later redrawn in Illustrator. The final versions shown here represent the phases that any company goes through between its formation and its back end support structure:

1. Start-up
2. Sales
3. Service
4. Support

Sketches like these are a great way to show your customers what your business is all about. They can also, in short order, show your site visitors how to get around, how your process works, where step one is, etc.

What’s the benefit of these hand-drawn icons?

Before I answer that, let’s have a look at the web. The whole thing. What is it? Primarily and simply, it’s just a visual medium for getting your point across. It being a visual medium, it’s one that your visitors scan. Meaning their eyes go from headline to sub-heading, to an image, to bold text, etc.

That’s not news, and it’s why people have been generally getting better at typography, why images are more and more common in web pages and so forth.

But the funny thing, the web is getting very polished now. On the web, corners are always perfectly square or perfectly round. Circles are perfect circles. Precise grid systems are more and more evident. It’s all just so squeaky clean now which isn’t a bad thing. It’s just ordinary and anything ordinary isn’t grabbing as much attention as it can.

Wake up the web!

The solution to a polished (and maybe slightly stagnant) website is to go the other route and give your visitors something different to look at. What’s different on the web nowadays? Wavy lines, sketches, imperfect fills and gradients, hand-writing, pencil strokes.

Try this on for size:

I mean, look how slick that is. In all its simplicity, that icon just looks awesome. As an icon it’s interesting, it’s cute, it’s well-behaved…if I had a daughter I’d let her date that little icon for sure. Or his friend who looks like this:

He’s just as cool, although a tad on the heavy side. I’m sure you see the point, yes? These icons are perfect for your scanning readers.

Now what?

A little while ago, we at Charfish wrote a post about breathing. Now, just a few short months later, everyone’s doing it. I have no doubt that something similar is going to happen now that we’ve unwrapped the genius of napkin sketches.

Lest you be left behind in the new race to feature old-world, hand-crafted iconography on your site, you should probably write me immediately. Let me know what kind of drawings I can do for you!

I recently got the opportunity and honor to work with Leo Babauta, the creator of the ultra-successful ZenHabits blog.

Recently Leo released a new blog that is already well on its way to becoming ultra-successful in its own right. His new blog, WritetoDone.com, is a great place to pick up what Leo has to teach about the art and craft of writing.

Thanks to a great pal and erstwhile client of mine, Stephen Smith, Leo and I were introduced to each other. At the time, WritetoDone hadn’t been unveiled yet, and Leo wanted to give it some more oomph and branding before letting the public know about it. I showed him some samples of my work, Leo gave me the thumbs-up and minutes later I was working on his new header and logo.

Being a fairly simple and Zen fellow himself, Leo’s request was for something simple and not too over the top. As a matter of fact, at the time he wasn’t even sure he wanted an iconic logo or just some slick text.

Text style exploration

In true David Airey style (and a big thanks to David for putting so much effort and education into his posts), I’m going to walk you through the process of designing the logo and header for Leo.

I started with the fonts, just to give Leo some things to check out while I worked on the logo. I figured a blog about writing would utilize one of the following font styles:

1. Hand-writing
2. Typewriter-ish (but not too typewriter-ish, like the courier of Copyblogger)

These are some of the fonts I played with for the hand-written style:

And here are some I found for the more “type-ish” style:

Such hand-writing and type-style fonts are a little too busy visually, and doing all of “WritetoDone” in such a font would be pretty goofy.

Sidenote: One rule I like to follow in design is that too much eye-candy or too much “busy-ness” gives the eye nothing to focus on. It’s like a guitar player who always plays a million notes a second. After a while it just becomes a monotonous stream with no dynamics. Similarly with graphic design, things just become a mess when there’s too much going on.

A better route, or at least the one I like to take, is to be subtle and minimal for most of the design. Then you break out of the box in one spot with some color or crazy font. That spot then becomes visually interesting and gives the piece a certain dynamic, but the design as a whole still remains lightweight and easy to digest.

I’m all about such subtlety, and luckily so is Leo, so we wanted just a splash of these specialized fonts in the logo. The rest could be in a more commonplace font. Gill Sans is a very stable and sturdy font, so I went with that. In bold, which is even more sturdy. Plus I love Gill Sans. If Gill Sans was a woman, she would certainly be my wife.

One of the great things about the title “WritetoDone,” and any other time you get to work with little auxiliary words like “to” and “the,” is that you can use them for the dynamics we’ve been talking about. In this case, the dynamic spiciness came from a font called James Fajardo.

Here are some samples of how the combo of Gill Sans Bold and James Fajardo looked:

Leo and I both liked the subtle use of color and out of the ordinary font, so that was it for the title exploration.

Logo exploration

Again, this being a writing blog, I produced logos with the following subject matter:

1. Sheets of paper
2. A feather writing quill
3. A book/notebook

Each logo sample appears next to fonts, which helps the client visualize them in context instead of just floating alone in space. I always try to send as much context as possible. Actually, though you don’t see them here, I was sending Leo these logo samples placed atop screenshots of his site.

At this point, we were still exploring font styles, so here are the logos I produced alongside some font choices:

Sheets of paper logos

I really liked that top one but it was a little amorphous and nondescript. (I don’t know what those words mean but it makes my parents proud when I say stuff like that.)

Feather Quill logos

I am still completely and totally in love with the top and bottom samples above. Especially the orange paper with the feather. I’m determined to use it somewhere so…keep your eyes open and maybe it’ll show up on the web someday.

Book/notebook logos

Leo liked the final, more photo-realistic notebook on the bottom.

Final Logo and Header

The combo of the Gill Sans Bold/James Fajardo fonts, and the notebook/pen icon worked pretty well.

Except for one thing. Having all the text and the icon in one horizontal line stretched it out too much, pushing it into the tagline (which isn’t shown here, but can be seen on the site). We stacked the words to give it some punch and break it apart from the tagline. It worked perfectly and what you see below is the final version of the WritetoDone header (minus the tagline, which was a slam dunk as we just font-matched the Gill Sans Bold).

To see the full logo/header in place, and to read Leo’s brilliant work, head over to WritetoDone and check it out.

I’d also like to give a public thanks to Stephen Smith of HDBizBlog for getting Leo and I in touch with each other.

He earned a 10% commission for his referral, which I should mention is standard policy here at Charfish Design. Anyone, and I mean any man, woman, child or amoeba who refers work my way earns 10% of the final project cost. It’s free money for you, so send your friends and family here and let me know.

On the other hand, if you’ve got no friends or family and would just like to keep coming back here to read posts, be sure to Subscribe Now!